When you yourself have an issue with SPS, you are not by yourself

Inside 2020, new CFPB acquired 1054 issues against SPS. SPS ranked Number thirty six among all the economic businesses for issues.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Issue Facts:

Full Criticism:The borrowed funds organization refuses to mail me my statements from inside the an excellent quick trends. I didn’t receive my personal report up to 5 days just before my payment is due.

Issue Information:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Ailment Details:

Complete Grievance:During my bankruptcy last year my loans is never reaffirmed https://paydayloancolorado.net/haxtun/ by the my lender on my home loan because of the my personal bank XXXX XXXX just who following transferred which mortgage so you’re able to SPS Repair using this action none of my personal fee record is actually started filed on my home loan over the past 7 age very loan providers don’t actually recognize myself since it does not demonstrate that I really has a home loan Hence it’s managed to get impossible for me in order to re-finance or score a different sort of loan which have a lower appeal speed other than one that is becoming provided by my servicing company right now therefore i will be for the able to access my guarantee it’s been taking place for years

Organization impulse:

All of us reached this complaint throughout the personal archives of Individual Financial Security Bureau (CFPB). You can document their complaint to the CFPB right here.